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LSPI has a global supply chain team who work daily to ensure flow improver products are delivered safely and on time to customers around the globe. With team members in both the Houston and Brussels offices, LSPI offers around-the-clock support to ensure deliveries go smoothly with appropriate and timely communication to customer contacts. With customer satisfaction a top priority, LSPI is constantly evaluating how to optimize the business to improve service and efficiency, while ensuring high operational and safety standards are not compromised.
In-house Transportation Fleet
In early 2015, LSPI established LSP Transport, LLC. (LSPT), a wholly owned subsidiary of LSPI, to handle deliveries throughout the United States as an in-house trucking fleet. Investing in in-house transportation enhanced LSPI’s logistics outreach, reducing the time it takes to schedule deliveries and allowing additional flexibility in business operations. LSPT operates out of a six acre transportation complex in Bryan, Texas, just ten miles from the LSPI manufacturing campus.
Final product delivery to customer injection sites requires knowledge, care, and attention to detail to ensure smooth operations. LSPI uses direct-hire LSP Transport employees, who focus exclusively on LSPI deliveries, and develop strong relationships with LSPI’s manufacturing campus employees during truck loading and with LSPI customers at delivery sites. These drivers also work closely with LSPI’s network of field service representatives, communicating any site-specific information, such as results from the driver delivery checklist, after carefully assessing product and operating conditions in and around each skid at delivery. Any unusual conditions are reported to LSPI’s field service network for investigation and correction as appropriate.
LSPI continues to improve and enhance service capabilities, and logistics is a key component. Global customers require a large network of logistics partners, and independent carriers are utilized for long haul product movements, which may include rail, tanker truck, flatbed transport, as well as ocean carriers.
New Logistics Partnership for Canadian Deliveries
Product deliveries in Canada posed a challenge for U.S.-based drivers. As the business grew, LSPI determined that an improved and expanded distribution and delivery service plan was necessary to best serve Canadian customers. In late 2016, LSPI established a new transportation relationship with a Canadian partner to meet this need. This partner’s main business is to provide logistics services, typically for oilfield chemicals companies. They operate an extensive fleet of transport trucks based out of a large drive-in, heated warehouse in Edmonton, Alberta. Dedicated specific warehouse space, equipment, and drivers have been allocated for LSPI customer support. This dedicated fleet ensures that Canadian DRA customers are serviced reliably to full LSPI operating standards. All drivers must comply with local government and industry regulation and meet LSPI’s comprehensive training and service requirements.
This Canadian transportation partnership has also enabled the adoption of rail transport of DRA to Canada. Railcars of DRA are delivered to an unloading yard, only a few miles from the warehouse.
Servicing Global Operations through Strategic Partners
LSPI has been servicing customers across the globe for nearly four decades, and recognizes the business-critical importance of supply chain reliability. The success of the business lies not only in leading technology and quality products, but in ensuring that a sound product distribution network is in place. Global customers may present uniquely challenging or remote destinations, but LSPI has the flexibility and creativity to find mutually agreeable solutions to ensure that those sites receive on-time delivery to satisfy their DRA needs and best optimize their pipeline systems.
LSPI is continuously exploring potential for growth and expansion of strategic storage locations to best respond to dynamic customer and market demand. Based on economic movement, LSPI can be responsive by increasing flexibility in business operations through strategic storage and partnerships. With regional storage locations, market-sized inventory is dedicated and available, allowing for shorter lead-time supply to customers. Established relationships with professional freight forwarders and transportation partners ensure that product arrives safely and is expedited efficiently.
LSPI’s transportation partners exemplify LSPI’s high customer service and safety expectations, while focusing on optimal reliability.